On-siteKuwaitCreated 23 Jul 2026
<div>Location: Kuwait – on-site, client-facing</div><div><br></div><div>About the Role</div><div>We're looking for a Customer Support Engineer to provide on-site, hands-on support for at client premises. You'll be the primary technical point of contact for end users, troubleshooting issues, managing configurations, and ensuring the system runs smoothly in day-to-day government or enterprise operations.</div><div><br></div><div>Key Responsibilities</div><div>•<span style="white-space:pre"> </span>Provide on-site first- and second-line support, resolving incidents and service requests within SLA</div><div>•<span style="white-space:pre"> </span>Troubleshoot application, workflow, and integration issues</div><div>•<span style="white-space:pre"> </span>Configure and maintain workflows, user roles, permissions, and correspondence templates per client requirements</div><div>•<span style="white-space:pre"> </span>Coordinate with backend/development team to escalate and resolve complex bugs or system defects</div><div>•<span style="white-space:pre"> </span>Train end users and administrators on system functionality and best practices</div><div>•<span style="white-space:pre"> </span>Monitor system performance and proactively flag issues before they impact operations</div><div>•<span style="white-space:pre"> </span>Maintain accurate incident logs, tickets, and support documentation</div><div>•<span style="white-space:pre"> </span>Liaise directly with client IT teams and business stakeholders, acting as the face of the company on-site</div><div>•<span style="white-space:pre"> </span>Prepare regular status reports on open issues, resolutions, and system health</div><div><br></div><div>Requirements</div><div>•<span style="white-space:pre"> </span>Bachelor's degree in Computer Science, Information Systems is a must</div><div>•<span style="white-space:pre"> </span>Must have a transferrable residency in Kuwait</div><div>•<span style="white-space:pre"> </span>1-2 Years of Experience in a relevant field. Fresh graduates are also welcomed.</div><div>•<span style="white-space:pre"> </span>Strong customer-facing communication skills; comfortable working independently at client site</div><div>•<span style="white-space:pre"> </span>Native Arabic Speaker</div><div>•<span style="white-space:pre"> </span>Good knowledge of Microsoft Office</div><div>•<span style="white-space:pre"> </span>Willingness to be based full-time at the client site</div><div><br></div><div>Please send the CV to hiringcse4@gmail.com</div>