On-siteUAECreated 16 Jul 2025
<p dir="ltr" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;" id="docs-internal-guid-2d2be986-7fff-8fb3-a892-1c5232f29ce2"><span style="font-size: 12pt; font-family: Aptos; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">We are seeking an experienced Service Delivery Manager with strong hands-on experience in ServiceNow to lead the operational management, service delivery, and continuous improvement of ServiceNow-based services. This role is pivotal in ensuring reliable, efficient, and compliant platform operations, while acting as the bridge between technical teams, business users, and leadership.</span></p><p dir="ltr" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">The Service Delivery Manager will be responsible for day-to-day platform governance, incident and problem resolution oversight, service performance and consumption monitoring, operational reporting, and support team coordination within ADNOC and all related vendors.</span></p><h1 dir="ltr" style="line-height:1.3900000000000001;margin-top:18.0pt;margin-bottom:4.0pt;"><span style="font-size: 20pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Key Responsibilities:</span></h1><h2 dir="ltr" style="line-height:1.3900000000000001;margin-top:8.0pt;margin-bottom:4.0pt;"><span style="font-size: 16pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Operational Management</span></h2><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Oversee the daily operational activities and health of the ServiceNow platform and associated services.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Ensure effective monitoring, maintenance, and support of all SNOW modules in use (e.g., ITSM, ITOM, HRSD).</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Ensure and drive adherence to SLAs, KPIs, and performance metrics through continuous service review and optimization.</span></p></li></ul><h2 dir="ltr" style="line-height:1.3900000000000001;margin-top:8.0pt;margin-bottom:4.0pt;"><span style="font-size: 16pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Incident, Problem & Change Management</span></h2><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Lead the resolution of high-priority incidents and coordinate root cause analysis.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Ensure effective problem management to reduce recurring issues.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Oversee ServiceNow change management process to ensure safe and controlled platform changes.</span></p></li></ul><h2 dir="ltr" style="line-height:1.3900000000000001;margin-top:8.0pt;margin-bottom:4.0pt;"><span style="font-size: 16pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Platform Support & Delivery Coordination</span></h2><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Manage and coordinate Level 1, 2, and 3 support teams, including internal staff and vendors.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Schedule and oversee ServiceNow cloning, patching, upgrades, and enhancements.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Prioritize operational workstreams including enhancements, fixes, and technical debt.</span></p></li></ul><h2 dir="ltr" style="line-height:1.3900000000000001;margin-top:8.0pt;margin-bottom:4.0pt;"><span style="font-size: 16pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Stakeholder Engagement</span></h2><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Serve as the primary point of contact for business units regarding ServiceNow operational matters.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Communicate platform performance, issues, risks, and planned improvements to IT and business leadership.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Collect feedback and translate business requirements into operational improvement initiatives.</span></p></li></ul><h2 dir="ltr" style="line-height:1.3900000000000001;margin-top:8.0pt;margin-bottom:4.0pt;"><span style="font-size: 16pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Governance & Compliance</span></h2><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Ensure all operations align with ITIL and internal policies and governance standards.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Maintain audit trails, compliance with internal security controls, and platform documentation.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Support audits and risk assessments by providing platform operational evidence and responses.</span></p></li></ul><h2 dir="ltr" style="line-height:1.3900000000000001;margin-top:8.0pt;margin-bottom:4.0pt;"><span style="font-size: 16pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Continuous Improvement</span></h2><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Drive service improvement initiatives to enhance user experience, stability, and efficiency.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Identify automation and optimization opportunities across the platform.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Benchmark operational performance and implement best practices.</span></p></li></ul><br><h1 dir="ltr" style="line-height:1.3900000000000001;margin-top:18.0pt;margin-bottom:4.0pt;"><span style="font-size: 20pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Required Qualifications:</span></h1><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Bachelor’s degree in Information Technology, Computer Science, or a related field.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">6+ years of IT operations or service delivery experience, including at least 3+ years working with ServiceNow in an operational or delivery management capacity.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Strong knowledge of ITIL framework (ITIL v4 preferred).</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Proven experience managing enterprise-level SaaS platforms and support teams.</span></p></li></ul><br><h1 dir="ltr" style="line-height:1.3900000000000001;margin-top:18.0pt;margin-bottom:4.0pt;"><span style="font-size: 20pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Preferred Skills & Certifications:</span></h1><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">ServiceNow Certified System Administrator; additional SNOW certifications (ITSM, ITOM, CSM) are a plus.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">ITIL v4 Certification highly preferred.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Experience with enterprise integrations involving ServiceNow (e.g., SAP, AD, ADFS, Azure).</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Understanding of monitoring tools, platform analytics, CMDB maintenance, and automation via SNOW.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Familiarity with DevOps, Agile delivery practices, and release coordination.</span></p></li></ul><br><h1 dir="ltr" style="line-height:1.3900000000000001;margin-top:18.0pt;margin-bottom:4.0pt;"><span style="font-size: 20pt; font-family: Play, sans-serif; color: rgb(15, 71, 97); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Key Competencies:</span></h1><ul style="padding-inline-start: 48px;"><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Strong leadership and team coordination skills.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Excellent communication and stakeholder management abilities.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Analytical mindset with the ability to make data-driven decisions.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Ability to manage competing priorities in a high-pressure environment.</span></p></li><li aria-level="1" dir="ltr" style="list-style-type: disc; font-size: 10pt; font-family: "Noto Sans Symbols", sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;">Attention to detail with a focus on service quality and user satisfaction.</span></p></li></ul><p dir="ltr" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;"> Contact:</span></p><p dir="ltr" style="line-height:1.3900000000000001;margin-top:0.0pt;margin-bottom:8.0pt;"><span style="font-size: 12pt; font-family: Aptos; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">+961 76 470 605</span></p>